Reviews Tag

https://www.flickr.com/photos/kentwang/6592759115   Researchers at Cornell University and Michigan State University conducted a study of restaurants in three local markets over a 10-year period. Here is what they found regarding restaurant success rates: After the first year 27% of restaurants had closed; after three years, 50%; after five...

Last month I explained how TripAdvisor and similar review sites dramatically changed the travel and restaurant business. The power of information has shifted from producers to consumers. The take away for restaurants is that every sale becomes a relationship sale since potential customers will draw...