Front of House

https://www.flickr.com/photos/barretthall/3961706236 You can call it a server line up, pre-shift, huddle, an alley rally, etc but please do call it. Daily pre-shift meetings with your service staff are invaluable in so many ways. Constant communication with your staff, regarding goals, standards, achievements, etc...

https://www.flickr.com/photos/audiolucistore/13712347603   According to the National Restaurant Association, restaurant turnover was 62.6% in 2013. Losing staff is an expensive and irritating fact of life in the restaurant industry. You can gripe about it, resist it, and/or be a victim of it. Or, you can embrace the fact...

https://www.flickr.com/photos/alexbrn/5035170693   Have you ever been to a busy, successful, well-run restaurant? Anytime I see a restaurant like that, I am very impressed because I know that greatness doesn't happen on accident. It takes LOTS of hard work and many hours to achieve restaurant greatness. And guess what?...

https://www.flickr.com/photos/bethscupham/7663247816   Going out to eat is a lot of fun! It's an experience that fulfills a basic need. When diners form opinions of restaurants they think of the whole experience of eating out.  But what makes up the whole experience? It is the food, service, AND atmosphere. The general...

https://www.flickr.com/photos/sierratierra/4817465159/   Restaurant guests form opinions and expectations of a restaurant way before they sit down. Early opinions are formed based on the the restaurant's name, parking lot, and the building itself. Opinions and thoughts continue to develop as patrons enter the restaurant. There is too much at...

https://www.flickr.com/photos/rustie/5210436196/   When it comes to building sales in a restaurant, nothing beats solid execution. By that, I mean delivering a quality product with great service and atmosphere is the best way forward. There are a lot of ideas managers and owners come up with to grow...