Blog

Last month I explained how TripAdvisor and similar review sites dramatically changed the travel and restaurant business. The power of information has shifted from producers to consumers. The take away for restaurants is that every sale becomes a relationship sale since potential customers will draw...

There won't be a regular blog post this month. I'll be traveling for a month through the Mediterranean countries. (France, Spain, Italy, Greece & Turkey) It's been a exciting, busy time since I left RightNow/Oracle to found Cloud Dine Systems and it's going to become even busier. I'm...

A few days back was my 40th birthday. Besides the usual birthday party swag and Facebook friend wishes, my bank and few other businesses emailed me birthday cards. But I didn't get any restaurant birthday coupons. Restaurants missed an opportunity to re-engage me and bring...

Naming your company is tough. Here's what we did. Hopefully it will help someone naming their start-up company. What to use for inspiration? Take a look at the customer's daily environment. Look at the items they use. Listen to the expressions they say. If you don't have access...